Returns & Refunds.

You have 30 days from the delivery date to request a return. To be eligible, items must be unworn, unwashed, in their original condition with tags attached, and in the original packaging.

• Final sale and clearance items (marked at checkout).
• Gift cards.
• Underwear, swimwear, and socks for hygiene reasons.
• Items damaged through misuse or normal wear.

1. Email hello@flow.com with your order number and the item(s) you'd like to return.
2. We'll reply within 2 business days with a return authorization and prepaid shipping label (US orders) or return instructions (international).
3. Pack the items securely and drop the package at any carrier location within 14 days of receiving the label.

Once we receive and inspect your return, we'll email you a confirmation. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable except in the case of a defective or incorrect item.

The fastest way to exchange for a different size or color is to return the original item for a refund and place a new order. If your preferred item is out of stock, contact us and we'll hold it for you when it returns.

If you receive a defective, damaged, or incorrect item, contact us within 14 days of delivery at hello@flow.com with your order number and photos. We'll cover return shipping and send a replacement or full refund — your choice.

Domestic returns are free with our prepaid label for standard returns. International return shipping is the responsibility of the customer unless the item is defective or incorrect.

Questions? Email hello@flow.com.